Refund Policy

Consumers have a fourteen-day right of cancellation.


Right of cancellation
You have the right to right of cancellation from this contract within fourteen days without giving any reason. 
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. 
Additional non-returnable items:
Gift cards

NOTE!
The article must be new and unworn. In addition, all protective packaging must be available, which enable resale.
Also the shipping protection air cushion enclosed by us or a similar protective packing which allow a dispatch without damage are recommendable for the return.
If a package arrives damaged by the return, we can not refund the amount.
You must then reclaim this with your shipping company

We recommend you to send the return shipment with a tracking number. We assume no liability for lost shipments


To exercise your right of withdrawal, you must (Lumiliu, Manuel Kantek, Haselnussweg, 4/3/5, 1220 Vienna, Donaustadt, support@lumiliu.com, phone: +4368120676234) by means of a clear statement (eg., With the Mail, fax or e-mail) about your decision to cancel this contract.

You can use the attached model withdrawal form, which is not required. 
In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of the cancellation 
If you withdraw from this Agreement, we will refund the payments we have received from youexcept for the delivery costs and additional costs for the return. NOTE! We do not offer free return labels!
You have to return the product immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us.

For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. 
The deadline is met if you send the goods before the deadline of fourteen days. Its not a quality problem You bear the cost of returning the goods if. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

Please do not send your purchase back to the manufacturer!

Please Return the parcel on the follow adress:

Lumiliu
Haselnussweg 4/3/5
1220 Vienna
Austria

Model withdrawal form 
(If you want to cancel the contract, please fill in this form and send it back.)


- To Lumiliu, Haselnussweg, 4/3/5, 1220 Vienna, Donaustadt, support@lumiliu.com 
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*)  
- Ordered on (*) / received on (*) 
- Order Number (*)
- name of the consumer (s) 
- address of the consumer (s) 
- Signature of the consumer (s) (only when notified on paper) 
- date (*) 
Delete as appropriate.

 

Cancellation policy created with the Trusted Shops legal copywriter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.