Refund policy

We want you to love your charms. If something isn't right, you can return unused items in their original packaging within 14 days of delivery.

How to return: contact us with your order number and we'll send return instructions. Please don't send items back without contacting us first. Return shipping is paid by the customer unless the item arrived damaged or we sent the wrong item.

Damaged or wrong item: email us within 7 days of delivery with a photo and we'll send a replacement or a full refund, no return needed.

Refunds: once we receive and check your return, we'll refund your original payment method within 5 business days. Original shipping charges are non-refundable. Gift cards are final sale.